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24/7 Phone Support
Speak to a real person anytime, day or night.
+2348144346679Priority line for outages
How Can We Help?
Find answers in our FAQ, browse troubleshooting guides, or reach out to our 24/7 support team. We're here to keep you connected.
Get Help Fast
Support Channels
Multiple ways to get the help you need, when you need it.
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WhatsApp Support
Quick text support for non-urgent issues.
Open WhatsAppTypically replies in minutes
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Email Support
Detailed inquiries and documentation.
support@lltafrica.comResponse within 4 hours
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Visit Us
In-person support at our offices.
Find LocationsMon–Sat during business hours
Common Questions
Frequently Asked Questions
Find quick answers to common questions about our services.
General
We currently provide services in Abeokuta and surrounding areas in Ogun State, as well as selected areas in Abuja FCT. Our coverage is expanding regularly. To check if your specific location is covered, please call us or use the contact form with your address, and we'll conduct a site survey.
For areas with existing coverage, we typically complete installation within 48 hours of signup. For locations requiring new infrastructure, it may take 3–7 business days. We'll provide a specific timeline during your site survey.
No! Our service uses TV White Space wireless technology or fibre connections — no traditional phone line required. This is one of the advantages of our modern IP-based network.
Technical
We provide all necessary equipment including a TVWS receiver antenna (if needed) and a WiFi router. For IPTV service, we also provide a set-top box. All equipment remains property of Liberty Link Telecomm and is maintained by us at no extra cost.
Yes, you can use your own router, though we recommend our optimized equipment for best performance. If you use your own router, you'll need to configure it with the settings we provide. Our support team can assist with this.
Our network infrastructure has backup power systems to maintain service during outages. However, you'll need power at your location to use the service. We recommend a UPS or backup power solution for your router to maintain connectivity during brief outages.
You can test your speed using any reliable speed test website (like speedtest.net or fast.com). For most accurate results, connect directly to your router via Ethernet and ensure no other devices are using bandwidth during the test. If speeds are consistently below your plan, contact support.
Billing & Account
We accept bank transfers, debit/credit cards, mobile money, and cash payments at our offices. You can also set up automatic recurring payments for convenience. All payment details are available in your customer portal or by contacting our billing team.
Yes! You can change your plan at any time. Upgrades typically take effect within 24 hours. Downgrades take effect at your next billing cycle. There are no fees for plan changes. Contact our sales team or use the customer portal to request a change.
Monthly plans have no long-term commitment — cancel anytime with 30 days notice. Annual plans offer discounted rates but require a 12-month commitment. Early termination of annual plans may incur equipment recovery fees.
VoIP & IPTV
Yes, in most cases we can port your existing number to our VoIP service. The porting process typically takes 3–5 business days. There's a one-time porting fee of ₦1,000 per number. Contact our VoIP team to initiate the process.
Our IPTV service includes 100+ channels across categories: News (CNN, BBC, Al Jazeera, local news), Sports (selected channels based on package), Entertainment (M-Net, Telemundo, etc.), Kids, Religious, and Local content. Premium channels and international packages are available as add-ons.
No satellite dish needed! IPTV delivers television content over your internet connection. We provide a set-top box that connects to your router via Ethernet or WiFi. All you need is our internet service and the set-top box we provide.
Quick Fixes
Basic Troubleshooting
Try these steps before calling support — they solve most common issues.
1
No Internet Connection
- Check that your router power light is on
- Verify all cables are firmly connected
- Restart your router (unplug for 30 seconds)
- Wait 2 minutes for connection to re-establish
- Try connecting with a different device
If these steps don't resolve the issue, call our support line — we may be aware of a network issue in your area.
2
Slow Internet Speeds
- Test speed with only one device connected
- Connect directly to router via Ethernet cable
- Close background apps and downloads
- Move closer to your WiFi router
- Restart your router and test again
Remember: WiFi speeds are typically slower than wired connections. If wired speed is good, the issue may be WiFi interference.
3
IPTV Not Working
- Check that set-top box power light is on
- Verify HDMI cable is connected to TV
- Ensure set-top box is connected to internet
- Restart the set-top box (unplug for 10 seconds)
- Check if other devices have internet access
IPTV requires approximately 5 Mbps dedicated bandwidth. If your internet is being heavily used by other devices, IPTV may buffer.
4
VoIP Call Issues
- Check that phone is powered and connected
- Verify internet connection is active
- Test with a different phone if available
- Restart your VoIP adapter (if separate)
- Check for router firewall blocking VoIP
VoIP requires stable internet. If you have packet loss or high latency, call quality will suffer. Contact us for QoS configuration.
Still need help?
Our support team is available 24/7 to assist with any technical issues or questions.